Last updated November 2026
Privacy policy
This policy explains how Align Business Support Ltd ("we", "us") collects and uses personal information when you visit this website, contact us or work with us.
Who we are
Align Business Support Ltd, 124 City Road, London, EC1V 2NX. We are registered with the Information Commissioner's Office (ICO). For any privacy question, email info@alignbusinesssupport.co.uk.
What we collect
- Enquiries and bookings: your name, email address, business name and anything you choose to tell us when you get in touch or book a call.
- Clients: contact, billing and business details we need to provide our services.
- Website use: basic technical information such as your IP address and browser type, collected by our website host, font provider and booking tool when pages load.
How we use it
- To reply to your enquiry and arrange a discovery call (legitimate interests).
- To provide our services and manage our client relationship (contract).
- To keep business records such as invoices (legal obligation).
We never sell your information or use it for unrelated marketing.
Information we handle for clients
When we manage inboxes, diaries, documents or systems for a client, we may see personal information belonging to that client's customers and contacts. We act as a data processor for that information, follow our client's instructions and keep it confidential.
Who we share it with
We use trusted providers to run our business, including Google Workspace for email and file storage, Calendly for booking calls, and Wix for website hosting. They process information on our behalf under their own data protection terms. We may also share information where the law requires it.
How long we keep it
Enquiries that don't lead to work are deleted within 12 months. Client records are kept for as long as we work together and for up to six years afterwards to meet accounting and legal requirements.
Your rights
You can ask to access, correct or delete your personal information, object to or restrict how we use it, or ask for a copy to take elsewhere. Email info@alignbusinesssupport.co.uk and we'll respond within one month.
If you're unhappy with how we've handled your information, you can complain to the ICO at ico.org.uk or on 0303 123 1113.